At Genaris Intelligence LLC, we are committed to providing our clients with high-quality services and products. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting and receiving a refund from Genaris Intelligence LLC.
Refund Eligibility
To be eligible for a refund, you must request it within 30 days of your purchase. Refunds will be considered for services and products that are unused, undamaged, and in their original condition. Certain products and services may have specific refund terms outlined in the service agreement, which will take precedence over this general policy.
How to Request a Refund
To request a refund, please contact our customer support team at info@genarisintelligence.com with your order details and the reason for the refund request. Our team will review your request and process it within a reasonable timeframe.
Refund Process
Once your refund request is approved, we will initiate the refund to your original payment method. The time it takes for the refund to be credited to your account may vary depending on your payment provider.
Partial Refunds
In some cases, only partial refunds may be granted. This may include items that are returned in a used or damaged condition, or if a significant portion of the service has already been rendered.
Non-Refundable Items
Certain items and services are non-refundable. These include downloadable software products, services that have been fully delivered, and custom work that has been completed based on client specifications.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us at info@genarisintelligence.com. Our customer support team is here to help you.
Changes to This Policy
Genaris Intelligence LLC reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.